Across California, AT&T customers are receiving notices stating that their traditional landline service will be discontinued and encouraging them to switch to alternative technologies. While these letters may sound definitive, they can be misleading and do not fully reflect AT&T’s ongoing obligation to provide basic telephone service to its California customers upon request. For many households—particularly seniors, rural residents, and those who depend on reliable service for health and safety—and small businesses, these notices create unnecessary confusion and concern about losing a vital connection.
If you or someone you know has received one of these notices, it’s important to know that help is available to keep you connected. The California Public Utilities Commission (CPUC) oversees these services and accepts consumer complaints. You can learn more or file a complaint by visiting www.cpuc.ca.gov/complaints, or by calling 1-800-649-7570. The CPUC is also considering reform efforts to California’s universal service commitments. To provide public comments, see here.